Joelle Rose Necklace

Do Love By Luna items come with a Lifetime Guarantee?

Yes. All our items are guaranteed for LIFE. Love By Luna will replace or repair the item should you ever experience any issues.

Which countries do you ship to?

We ship to all countries worldwide.

Can I return an item?

We accept returns on unworn product(s) sent back in the original condition with the original packaging. Returns are now extended to 30 days from the delivery date. Please contact customer services to receive the return address. You are responsible for the cost of your returns.

Can I exchange an item?

Love By Luna offer hassle free exchanges, please contact us with your order number via email: hello@lovebylunafashion.com to start the process.

We are currently experiencing very high order volumes for our sale, so all orders will be dispatched within 48 hours, and shipping will take around 6-10 days depending on your location.

We offer free international standard tracked shipping complimentary on all orders, as well as a premium prioritised international insured shipping option for $3.95 USD, which we would strongly recommend to skip the queues!

We accept returns on unworn product(s) sent back in the original condition with the original packaging. Returns are now extended to 30 days from the delivery date. Please contact customer services to receive the return address. You are responsible for the cost of your returns.