FAQs

Fashion never stops and neither do we. Have a question we can help with? Here’s how to reach out directly.

Customer Care Email

Please contact our customer care agents any time at hello@orlalily.com
Available Monday to Friday 8am - 5pm BST

We endeavour to reply to all emails within 48 hours.

Do Orla Lily items come with a Lifetime Guarantee?

Yes. All our items are guaranteed for LIFE. Orla Lily will replace or repair the item should you ever experience any issues.

Which countries do you ship to?

We ship to all countries worldwide.

Can I return an item?

We accept returns on unworn product(s) sent back in the original condition with the original packaging. Returns are now extended to 30 days from the delivery date. Please contact customer services to receive the return address. You are responsible for the cost of your returns.

Can I exchange an item?

Orla Lily offer hassle free exchanges, please contact us with your order number via email: hello@orlalily.com to start the process.